SHARK·FAULT ERR 24 INFO

Shark Error 24 — Battery critically low

Q: Shark Error 24 — Battery critically low

Error 24 means the battery is critically low and the robot needs recharging. Place it on the base and confirm the charging light comes on. This is a protective refusal, not a fault.

Severity: Info — nothing is broken — the robot just needs to recharge before it will run IQEZAIAI UltraMatrixPowerDetect

Last verified: 2026-07-06 Tools: none Time: ~5 min Difficulty: easy

DIRECT ANSWER

Error 24 means the battery is critically low and the robot needs recharging. Place it on the base and confirm the charging light comes on. This is a protective refusal, not a fault.

#meaning · #causes · #fix · #parts · #models — link straight to any section

COMMON CAUSES · RANKED

Robot drained away from the dock MOST COMMON

A robot stranded mid-clean or parked off the dock self-discharges until the pack hits the critical threshold.

Dock not actually charging

Dirty contacts or an unplugged dock leave the robot draining while it looks docked — the official fix says to confirm the indicator turns blue.

Battery reaching end of life UNCOMMON

An aged pack that dives from full to critical in minutes needs replacing with a genuine battery.

HOW TO FIX IT

No battery or electrical work involved in this fix.

Dock the robot

Place it on the base and confirm the charging indicator lights up blue.

Let it charge fully

Give the robot a full charge before the next mission — several hours from empty.

Check contacts if it never charges

No light means no current — clean the contact strips on dock and robot and check the outlet.

Replace a worn battery

If runtime keeps collapsing, fit a genuine Shark replacement battery rather than a no-name pack.

Did this fix your robot?

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COMPATIBLE PARTS

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Lithium-ion battery RVBAT850 — IQ, EZ & AI robots

RV761RV1001RV1000RV1001AEAV1010AEAV911SRV912SRV2001AV2001RV2502AE

Power the robot off before opening the battery door, buy genuine or known-brand packs only — counterfeit lithium packs are a fire risk — and recycle the old battery.

Compatibility and replacement details → Check price on Amazon ↗

MODELS AFFECTED

Model	Status	Firmware	Parts	Verified
Shark IQ Robot RV1001	active	—	Parts →	2026-07-06 · Source
Shark IQ Robot Self-Empty XL RV1001AE	active	—	Parts →	2026-07-06 · Source
Shark EZ Robot Self-Empty AV911S	active	—	Parts →	2026-07-06 · Source
Shark AI Robot RV2001 / AV2001	active	—	Parts →	2026-07-06 · Source
Shark AI Ultra Robot RV2502AE	active	—	Parts →	2026-07-06 · Source
Shark Matrix Robot RV2310	active	—	Parts →	2026-07-06 · Source
Shark Matrix Plus 2-in-1 RV2610WA	active	—	Parts →	2026-07-06 · Source
Shark PowerDetect NeverTouch RV2820ZE	active	—	—	2026-07-06 · Source
Shark PowerDetect ThermaCharged RV2910XE	active	—	—	2026-07-06 · Source

Models resolved from the series chips above. Support status comes from our EOL library; rows link to the matching parts and firmware pages.

Sources

Verification

OFFICIAL SOURCE COMMUNITY-VERIFIED

Last verified: 2026-07-06 · How we verify a fault code

Corrections

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